Remote IT Service Delivery
MKF can help you insert more agility and flexibility into your business model by bringing IT outsourcing services that cover the network, data center and cloud services, end-user support and contact center. We have a wide technical expertise across many technology areas and encompass geographical coverage around the world.
Back-office IT Support
End User Services
- ERP end user support
- Mobile App Tech Support
- CRM end user support
- Custom Web Application
- Contact Center Application
IT Help Desk / Service Desk
- User Helpline
- Incident and Change Management System
- Custom Escalation Matrices
- IT Resource Management
- Troubleshooting
- Configuration Management
Network & Server Management
- Remote Network Infrastructure Management
- Server Monitoring
- Server Capacity Planning
- Server Performance Management
- Incident Generation and Resolution
- Data Network Management
- Traffic Analytics and Load Balancing
- Data Center Management
